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The declaration of a spiteful one-star review from Yelp user Tomas P*****d and his wife Emily T**t

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Thanks for Yelp, they had already make this review not recommended.

Here are evidences:

First Sentence:

"My wife found Lisa online and worked with her to design the landscaping in front of our house. "-----This is true, Emily found me on Yelp and email me on March 13, 2021.

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Second Sentence:

"We chose only plants and trees that Lisa suggested after visiting our property."-----This is totally not true. Our working process is: first,  customers tell us their requirements and then we do three designs first, and then clients have 3 times free modification. On March 13, 2021, Emily send me email said she wanted simple, non-flowering bushes. On March 22, 2021, I send her three designs and I said " I understand that you only want shrubs and tree, but I still show you how it looks like with some perennials.", just in case she might changed her mind. On March 24,2021,Emily replied my email after she reviewed my three designs, she mentioned again she still want fuller bigger bushed in the background. On May 27, 2021, She said she really like thuja after she reviewed modified design. My design is totally made based on her requirement. I did not suggest any plants for her, since she had already had the design in her mind. and she knew what kind of plants she wanted, even though I provide her some other options, she still insist her thoughts.

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On March 13, 2021, Emily send me email said she wanted simple, non-flowering bushes

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On March 22, 2021, I send her three designs and I said " I understand that you only want shrubs and tree, but I still show you how it looks like with some perennials.", just in case she might change her mind.

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On March 24,2021,Emily replied my email after she reviewed my three designs, she mentioned again she still want fuller bigger bushed in the background.

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On May 27, 2021, She said she really like thuja after she reviewed modified design

Third Sentence:

"Within days after planting, several of the plants and trees started dying."-----This is not true. We finished all on April 29.  She contacted me on May 30, after one month not within days. I replied her the same day and I said " don't worry, I will changed new two trees for you for free, and I will never leave you alone, I will help you found the issue. "

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We finished on April 29.

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I replied the same day on May 30. I am trying to find the issue

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She contacted me on May 30.

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I replied the same day on May 30. I am trying to find the issue

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I replied the same day on May 30. I said I will change one for her, but I replaced two for him in the end.

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I replied the same day on May 30. I am trying to find the issue

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This is the picture Emily send me on May 30, the left thuja was overwatered and dead, and the left thuja just a little bit dry but not died, I still replaced two for her even though is the water issue, not the quality of tree or we did somtehing wrong.

Forth Sentence:

"After months trying to get Lisa to remedy the situation, she returned to replace two of the trees that had completely died."-----This is not true.  Like I said above, we finished on April 29, and she contacted me on May 30, this is A MONTH NOT MONTHS. I told her like I was on other project, but I will replace when I had done the current project. I checked on June 6, and I said let me figure out the issue first and then I will replaced two trees for her. I replaced two new trees on June 20 when we finished last project.  In addition, when we replaced two trees on June 20, only one tree died, and the the other is just a little bit dry, but I still changed two for her. During this period, I double checked with my advisor, he said there is not something about trees themself but water issue. The left tree was watered too much and the right one under-watered.  It seems like Emily and Tomas try to character me like a very irresponsible and not respond people.

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When I checked, one dead and the other was under watered. But I was still helping her to find the issue. 

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Because I was fulled booked that time, and I send her a message to let her know I am not forgetting her.

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I checked on June 6, not like the review said "MONTHS"

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On June 17, I told her I would do that weekend. 

Fifth Sentence:

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I also give her some other advise for weeds.

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I broke my phone so I changed to another phone. The screenshot looks shorter than before. I replaced on June 20, and she was very happy, not like her said MONTHS.

"At this point, the remaining trees were close to dead as well. " -----OMG, this is totally fake.  When we replaced two trees, the rest three trees looks perfect, not close to dead like they said. The truth is after we replace tho tree for her, she was very happy and satisfied, she said she will take care of those trees. And very appreciate me. I don't understand why are you lying here?

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If like you said at that point, the remaining trees were closed to dead as well, why you appreciate on June 20? Appreciate me replaced two trees and left tree dying trees to you?

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I am very curious since as you mentioned at that time "at this point the remaining tree were closed to dead as well", why you text me, on August which is after one month later, one of original trees has been getting worse? And you also mentioned that the new ones have been great and not had this issue at all.

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The original trees were thin and tall----picture were taken on April 30.

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The original trees were thin and tall----picture were taken on May 30.

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The replaced trees were thick and short----picture were taken on August 1. So if when we replaced on June 20 and like Emily said the rest three original trees were close to dead, why the three rest tall thin trees looks like they rise from dead ?Please let me know how.

Fifth Sentence:

"Then one of the newly planted trees started dying within a few days" ----They are lying. After we replaced two trees for her on June 20, and the second time Emily contact me was on August 1 but not WITHIN A FEW DAYS. And also she said the the originally tree starting dry not the new trees. I respect you, you people seems like very elite, live in big new house, large yard, and have a decent job, higher eduction, why you lying here?

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Emily texted me on Sep 4 said that one of the new tree starting to turn... But in their review, they said the new trees were dying after a few days.

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Emily texted me on Sep 4 said that one of the new tree starting to turn... But in their review, they said the new trees were dying after a few days.

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Emily texted me on Sep 4 said that one of the new tree starting to turn... But in their review, they said the new trees were dying after a few days.

Six Sentence:

"When we complained again, Lisa got defensive. She told us these were the wrong plants for this soil type."-----This is not true. I did't defensive, I just explained to her the reason is water issue. I never say the plants were wrong for this soil type. I said the soil are clay (this is very common, most of new construction have clay soil mix good garden soil), and since their thuja always dry and dead, so I suggest change to some other plants which do not need too much care, because it seems like it is very difficult for Emily and Tomas to learn how to do the water job. But I NEVER SAY WRONG PLANTS FOR THIS CLAY SOIL. I explained to like her thuja is ok to live in clay soil, however clay soil can influence water soaking, which means you need to double check soil before watering. Thuja can survive in most of type soil, including clay. Emily's front is like 50% clay soil and 50% garden soil which is totally good place for thuja, the only thing need to keep in mind is check soil before watering not watering as a routine. But she did not believe me, even though I send her some evidence, she did not believed. So I went to Farmers Market Garden center, and all of the employee worked there believe that that was water issue. And I will also attached picture to proof this. I will also attach how I explained to her, I did not defensive.

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I have explained all, but it seems all my explanation belongs to "defensive", so please, Emily, please let me know how I defensive.

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I send her some pictures to explain that thuja can be suggested in Clay soil

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I send her a picture of 100% clay soil looks like and also I send her some pictures to explain that thuja can be suggested in Clay soil

Seventh Sentence:

"Now we are left with dead plants and trees in our yard, and we will need to hire another landscaper next spring to fix it."-----I took photos this afternoon,  one of the the original tree turn yellow which is less water and one new replaced tree seems over watered and totally dead. I just feel so wronged. At first, Emily complain the quality of original tree, and after I proof my tree are not in bad quality, she stated to blame I recommend the wrong plant and ignore all my explanation.  Me, my advisor and employe whose name is AP of Farmers Market Chicago's Garden Center, all of us we believe this is not soil issue but water issue. But Emily still insist I am not professional, my advisor is not professional, nursery center employee is not professional....All of us feel do wronged. 

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This is the picture I took today on Sep 30. If it is the clay soil issue, the trees would looks like reddish color, but based on the picutre, the issue is still water

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Emily complained the tree's quality

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She complained the soil issue.

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This the AP who comes from Farmer Market Chicago Garden Center, she also mentioned this is not soil issue but water issue. And she mentioned that if it is soil issue, the dogwood would liked be suffering. But it seems Emily ignored all of our suggest. It gives me a feeling like "Give a dog a bad name and hang him"

Eighth Sentence:

"Lisa is unprofessional and clearly not an expert in plants and trees. She offered us a Starbucks gift card to leave a 5-star review so I suspect that her rating is highly inflated due to this tactic."-----I offer gift card to thank clients who would love to leave us a 5- star review. I never force clients to leave review, I believe clients who would love to leave me a review for my job instead of a gift card. And Emily did satisfied when we finished all, and I provide her a free power wash which is not included in the contract service. So she would love to leave us a 5-star review because of my job not a gift card. And I did appreciated her review, so I return her a gift card. However, she try to bring shame on me, like tell all my review are faked. So Emily, please allow me ask you a question, if you gift card can get a good review in return, why you took my card can leave me 1-star review?

So gift card cant buy any good review

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I power washed her pathway at that time and she was very happy

In the end

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I did not force her to post, she posted for my good job rather than gift card

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When she received the card, she was so happy,

During our last conversation, Emily said she can return me the gift card, but I did not accept. And I still try to explain all, I sincerely hope she can understand all not judge me on her own side.

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In the end, I still trying to explain all and hope she can understand everything.

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I suggested always check soil before water and there is no water routine, based on the soil and tree situation.

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